Privacy Policy

Information We Collect

We collect information you provide directly when contacting us for services, including your name, email address, phone number, and details about your technical issues.

When we service your computer or device, we may access system information, software configurations, and diagnostic data necessary to perform repairs.

Our website may collect standard analytics data including IP addresses, browser type, and pages visited to improve our services.

How We Use Your Information

We use your contact information solely to communicate about your service requests, provide quotes, schedule appointments, and follow up on completed work.

Technical information from your devices is used exclusively for diagnostic and repair purposes.

We never sell, rent, or share your personal information with third parties for marketing purposes.

Analytics data helps us understand how visitors use our website to improve user experience.

Data Security and Confidentiality

We treat your personal data and any information on devices we service with strict confidentiality.

Physical and digital security measures protect information in our possession.

Our technicians are trained on privacy practices and data handling protocols.

When accessing your devices for repairs, we only view information necessary to diagnose and fix the reported issues.

Data Retention

Service records including contact details and job descriptions are retained for warranty and business records purposes.

Diagnostic data and technical information is deleted after service completion unless required for ongoing support.

You may request deletion of your personal information at any time, subject to legal record-keeping requirements.

Your Rights

You have the right to access information we hold about you.

You may request corrections to inaccurate information.

You can request deletion of your data, subject to our business record requirements.

You may withdraw consent for marketing communications at any time.

Cookies and Website Tracking

Our website uses minimal cookies for essential functionality.

Analytics cookies help us understand website usage patterns.

You can disable cookies in your browser, though this may affect website functionality.

We do not use tracking cookies for advertising purposes.

Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements.

Significant changes will be communicated through our website.

Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us.

Phone: 1300 854 576

Email: privacy@compgeek.com.au

We will respond to privacy inquiries within a reasonable timeframe.