Question 1

What areas do you service?

Accepted Answer

We service all of Adelaide and surrounding areas including the CBD, northern suburbs, southern suburbs, eastern suburbs, and western suburbs. We also provide remote support for businesses across South Australia.

Question 2

Do you offer same-day service?

Accepted Answer

Yes! We offer same-day service for most urgent repairs and support requests in the Adelaide metro area. Contact us before 2 PM to schedule same-day service, subject to availability.

Question 3

What are your hours of operation?

Accepted Answer

Our regular hours are Monday-Friday 8:00 AM to 6:00 PM, and Saturday 9:00 AM to 2:00 PM. We're closed on Sundays. However, we offer 24/7 emergency support for business clients with support contracts.

Question 4

Do you provide on-site or remote support?

Accepted Answer

We offer both! On-site support is available for homes and businesses across Adelaide. We also provide remote support which can be faster and more cost-effective for many software-related issues.

Question 5

How much do your services cost?

Accepted Answer

Pricing varies depending on the service required. We offer transparent pricing with no hidden fees. Most home computer repairs start from $99, while business IT support packages are customized based on your needs. Contact us for a free quote.

Question 6

Do you charge for diagnostics?

Accepted Answer

We offer free initial diagnostics for most issues. If we need to perform extensive testing or disassembly, we'll let you know before proceeding. If you approve a repair, any diagnostic fees are waived.

Question 7

What payment methods do you accept?

Accepted Answer

We accept cash, all major credit cards (Visa, MasterCard, American Express), bank transfers, and PayPal. Business clients can apply for invoice accounts with approved credit terms.

Question 8

Can you repair both PCs and Macs?

Accepted Answer

Absolutely! Our technicians are experienced with both Windows PCs and Apple Macs, as well as Linux systems. We repair desktops, laptops, all-in-ones, and can assist with tablets and smartphones.

Question 9

Do you build custom computers?

Accepted Answer

Yes, we build custom computers tailored to your specific needs - whether you need a high-performance gaming rig, a workstation for creative work, or a business desktop. We'll help you choose the right components within your budget.

Question 10

Can you recover data from a failed hard drive?

Accepted Answer

We specialize in data recovery from failed hard drives, SSDs, and other storage devices. Success rates vary depending on the type and extent of damage, but we've successfully recovered data from thousands of devices. We'll assess your drive and provide an honest evaluation.

Question 11

Do you offer virus and malware removal?

Accepted Answer

Yes, virus and malware removal is one of our most common services. We'll thoroughly scan your system, remove all threats, and ensure your computer is protected with proper security software.

Question 12

Do you offer managed IT services for businesses?

Accepted Answer

Yes! We provide comprehensive managed IT services including network management, cybersecurity, cloud solutions, regular maintenance, and 24/7 monitoring. We can become your outsourced IT department.

Question 13

Can you help with network setup and security?

Accepted Answer

Absolutely. We design, install, and maintain business networks of all sizes. This includes wired and wireless networks, firewalls, VPNs, and comprehensive security solutions to protect your business data.

Question 14

Do you offer support contracts?

Accepted Answer

Yes, we offer flexible support contracts tailored to your business needs. Benefits include priority service, discounted rates, regular maintenance, and 24/7 emergency support. Contact us to discuss a custom package.

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